This Privacy Policy explains how The Collectiv Group Pty Ltd (“we”, “us”, “our”) collects, uses and protects your personal information when you visit our website studiocollectiv.com.au and when you access our client login portal.

We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

• Name

• Email address

• Passwords you create for the login portal (encrypted and not visible to us)

• Any details you voluntarily submit through forms or enquiries

• Business/organisation details, where provided

We do not collect or store any payment or financial information.

1.2 Usage Data

Automatically collected information such as:

• IP address

• Browser type

• Device information

• Pages visited and time spent on the website

• Cookies and analytics data (e.g., Google Analytics)

2. How We Use Your Information

We use personal information for:

• Providing access to the client login portal

• Managing user accounts and secure access to project materials

• Responding to enquiries and communication

• Sending updates or important notices related to services

• Monitoring website performance and improving user experience

• Meeting any legal or regulatory requirements

We will never sell, rent, or trade your personal information.

3. Login Portal & Password Security

When creating an account in our client portal:

• You provide your email address and create a password

• Passwords are encrypted and cannot be accessed or viewed by us

• You are responsible for keeping your login credentials secure

If you believe your account has been compromised, please contact us immediately at [INSERT CONTACT EMAIL].

4. Cookies & Analytics

Our website may use:

• Essential cookies (for basic site functionality)

• Performance and analytics tools (e.g., Google Analytics)

You can control or disable cookies through your browser settings, though this may affect website functionality.

5. Sharing Your Information

We may share your information with:

• Trusted third-party service providers (e.g., hosting, analytics, email systems)

• Professional advisors (e.g., contractors assisting with service delivery)

• Legal authorities where required by law

All third-party providers are required to handle your data in line with the Australian Privacy Principles.

We do not share data outside Australia unless our service providers (e.g., website hosting, cloud storage) use overseas servers. Where this occurs, we take reasonable steps to ensure your data is handled securely.

6. Data Storage & Security

We take reasonable steps to protect your information, including:

• Secure hosting environment

• Encryption for sensitive data

• Restricted internal access

• Industry-standard security protocols

Despite our efforts, no method of transmission or storage is completely secure. You use the website and login portal at your own risk.

7. Access, Updates & Removal of Personal Information

You may request:

• Access to your personal information

• Correction of inaccurate information

• Deletion of information we hold (where legally permitted)

To make a request, contact:
[INSERT CONTACT EMAIL]

We will respond within a reasonable timeframe in accordance with the Australian Privacy Principles.

8. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
The revised version will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:
[INSERT BUSINESS NAME]
Email: [INSERT EMAIL]
ABN: [INSERT ABN]